The professional help desk solution
«Manage SLAs and escalations: Empower your administrators to collaborate with users and experts to deliver top-notch service.»
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Employee satisfaction and IT costs are influenced in equal measure by the quality of support. Columbus Incident is an efficient solution that allows problems to be solved directly, structured workflows and often automated due to its close integration with other Columbus modules.
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Incident optimizes service management by defining workflows and assuring problem processing. You benefit from:
- Shorter response times
- More efficient Helpdesk operations
- Increased end-user satisfaction
- Improved information flow
- Service-Level-Agreements compliance
- Automatic escalation based on performance or timeframe